Sometimes when I select a scale (either standard or custom), the program freezes, showing a blue rotating circle. A message pops up that the program is not responding. I have to exit eTakeoff and then restart.
program freezes in Windows 7
(8 posts) (3 voices)-
Posted 1 year ago #
-
Do you have the latest version, 2.05-50, of eTakeoff installed on your system? To check your version, click on Help / About Application.
Posted 1 year ago # -
yes, I do.
Posted 1 year ago # -
Mary,
It freezes when I click on the yardstick before a scale has been entered. It asks me to enter a scale, and after I select a standard scale it freezes.
Norm
Posted 1 year ago # -
Norm,
From what I understand, per your email to me (off-line), you believe "this happens when you have several windows open at once. After you close the window, open a new window and return to the same file, the program has recorded the proper scale, and works fine." Question: Do you mean several eTakeoff Windows?Because we can not reproduce this, we would be happy to connect to your computer and diagnose the issue.
Posted 1 year ago # -
Was this resolved? We're having the same problem on a 64-bit Windows 7 Lenovo computer.
Posted 1 year ago # -
Gsmith,
We didn't receive a reply from Norm that we could connect to his computer to diagnose the issue. Because we can not reproduce this, we'd be happy to connect with your computer as well. Please email me at support@eTakeoff.com with your contact information, and I'd be happy to trouble-shoot this issue on-line with you.Posted 1 year ago # -
I will send this over to the estimator that is having the problem. Thank You!
Posted 1 year ago #
Reply
You must log in to post.